In case of data subject’s data processing, VOSCUS d.o.o. acts as a data controller.
Pursuant to applicable EU General Data Protection Regulation (GDPR) personal data means any information relating to an identified or identifiable natural person (hereinafter: “data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
VOSCUS PRINCIPLES RELATING TO PROCESSING OF PERSONAL DATA
- collect and/or process personal data lawfully and fairly, and to the minimum extent necessary for successful fulfilment of the contract and/or legal obligation (lawfulness and fairness);
- collect personal data only for below specified purposes (purpose limitation); collect only adequate, relevant and limited personal data necessary in relation to the purposes for which they are processed (data minimization);
- keep records of any personal data in accurate manner and up to date, as well as ensure that any inaccurate personal data which is processed is erased or rectified without delay (accuracy);
- keep personal data no longer than is necessary for the purpose for which the personal data are processed (storage limitation)
- keep all personal data secured and shall implement and keep at all times latest technical and organizational measures in order to safeguard the rights and freedoms of data subject (security).
HOW DO WE COLLECT PERSONAL DATA
VOSCUS may collect personal data on data subject who use VOSCUS – HOTEL REPUBLIKA service via any mean of communication, e.g. phone, e-mail, official VOSCUS – HOTEL REPUBLIKA web site.
Additional Information received via Web site
We may receive and store certain types of information automatically, such as whenever you interact with the website. This information does not necessarily reveal your identity directly but may include information about the specific device you are using, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer) and your Internet Protocol (IP) address/MAC address/device identifier.
PURPOSE OF COLLECTING PERSONAL DATA
Purpose of collecting and processing of your personal data is to successfully render our services, to take steps prior to entering a contract, and additionally for marketing purposes, subsequent subject to prior consent given by you.
PERSONAL INFORMATION WE COLLECT
VOSCUS shall collect and process any data subject’s personal data based on two purposes:
- to fulfill its contractual obligation towards guests;
- Contact information: name, surname, address, e-mail, phone number, bank account number, passport ID number, optionally: passport/personal ID card number and any other information required by law;
- Financial information: bank account number, bank, credit card number;
- to fulfill legal obligation of a certain country;
- We are obliged to additionally collect and disclose certain personal information in order to comply with legal requirement, e.g. to register your entry in Croatia as a tourist;
Depending on service type, in order to fulfill our legal obligations, we may request from time to time additional information such as:
- Passport, personal ID scan or some other required document for the guest;
- any other information required by law. We shall not process your data for any other purpose then for the purpose of fulfilling our contractual and legal obligation. In case of processing your personal data for potential marketing purposes, we shall obtain from you a prior consent, which consent you can withdraw at any time by simply addressing to our contact written below.
We shall not process your data for any other purpose then for the purpose of fulfilling our contractual and legal obligation. In case of processing your personal data for potential marketing purposes, we shall obtain from you a prior consent, which consent you can withdraw at any time by simply addressing to our contact written below.
HOW COLLECTED INFORMATION IS USED
In general, we use personal information to operate, deliver our services. Examples of how we may use your information include:
- to successfully take necessary steps at the data subject prior to entering into contract;
- to successfully fulfill our contractual obligation;
- to successfully fulfill our legal obligation;
- to resolve disputes, collect fees, and troubleshoot problems;
- with prior consent for marketing purposes:
- To provide you with services and products;
- To communicate with you about our events or our partner events.
INFORMATION SHARED TO THIRD PARTIES
We are sometimes required to submit in limited manner your personal data to third parties (e.g. to booked hotel on your behalf, ground handling carrier for luggage, use of lounge room at the airport, for taxi driver to identify you in front of the airport, to proceed with payments via online payment systems etc.), however, such activity is strictly related to fulfillment of contractual services previously agreed with you and information sharing shall be reduced to minimum.
We are also sometimes required to disclose your personal data to comply with requirement of any governmental authority, e.g. to submit your name and surname to register you as a tourist in the country, airport security check etc.
VOSCUS will never sell or rent your personal information.
HOW YOU CAN ACCESS OR CHANGE YOUR PERSONAL INFORMATION
You are entitled to review, correct, or amend your personal information, or to delete that information where it is inaccurate. For this purpose, you can always address us to our contact details below.
HOW WE PROTECT AND STORE PERSONAL INFORMATION
VOSCUS maintains appropriate physical, technical and administrative measures to protect the security and confidentiality of the personal information you entrust to us. E.g., we use security measures such as firewalls and data encryption, enforce physical access controls to our buildings and files, authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
HOW LONG DO WE KEEP PERSONAL INFORMATION?
We shall keep your information for as long as we need it for the purpose it is being processed for.
We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained.
RIGHTS IN CONNECTION WITH THE USE OF YOUR PERSONAL INFORMATION
Rights of access and correction
You have a right of access to the personal information that we hold about you under GDPR, and to some related information.
Right to rectification
You can require any inaccurate personal information to be corrected or deleted.
Right to object and right to erasure
You can object to our use of your personal information for direct marketing purposes at any time and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted). If you wish to exercise any of these rights, please contact us as set out below.
Right to data portability
You are entitled to transmit data we collected about you to another entity in a structured, commonly used and machine-readable format. You may request such transmission from us to another controller where technically feasible.
HOW TO CONTACT US
VOSCUS TRGOVINA d.o.o., I. Crikvenička ulica 43, 10000 Zagreb, Croatia
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